Customer Center

Everything Customers Need

TDCCommerce gives your customers a powerful self-service center to shop, track orders, and manage their accounts with ease. Deliver personalized pricing, quick reorders, and real-time updates in one seamless, reliable experience.

Everything Customers Need

Core Capabilities & Features

Personalized Customer Login and Catalog Access

Provide customers with secure login access to personalized catalogs, customer-specific pricing, and relevant product availability for a more customized shopping experience.

Personalized Customer Login and Catalog Access
Centralized Order, Transaction & Loyalty Tracking

Give customers one dashboard to view orders, invoices, transaction history, and loyalty rewards with clear account visibility.

Centralized Order, Transaction, and Loyalty Tracking
Flexible Auto Reorder & Wishlist Management

Allow customers to schedule repeat purchases, adjust reorder settings, and save products to wishlists for faster future ordering.

Reorders & Wishlists
Integrated Support, Case & Query Management

Enable customers to submit, track, and manage support requests with clear status updates and organized communication history.

Integrated Support, Case, and Query Management

AI-NativeTools

Provides voice support across your website and customer service channels

Uses customer history and order data to provide personalized responses

Supports mobile and hands-free interactions for added convenience

Handles more customer inquiries efficiently without expanding support teams

TDCCommerce

Commerce Chat Voice AI Agent

CAPABILITY 01

Business Challenges We Solve

Limited Personalization & Difficult Product Discovery

Without personalized catalogs, pricing, and product recommendations, customers may struggle to find relevant products quickly. Tailored shopping experiences help simplify purchasing decisions and create a smoother, more efficient ordering process.

Disconnected Customer & Order Information

When orders, invoices, transactions, and account details are spread across systems, customers face delays and confusion while managing their accounts. Centralized account management provides better visibility into order history, billing, and customer activity from one place.

Manual Reordering & Limited Support Visibility

Manual reordering processes and unclear support communication can create frustration and slow customer response times. Automated reorder management and transparent support tracking help customers manage repeat purchases more efficiently while improving visibility into support requests and updates.